Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- TWTim W., Rockville, MD
“I had a family trip to go to Austria and it was not happening due to covid. After initially seeing these reviews I was afraid I wouldn’t get my money back. After speaking to a customer service rep, I was advised that they would refund my full amount, but it would take up to two months. He left me with his contact info to call back if I had any questions or other concerns. Two months passed and I called and they were still waiting on my airfare. A week after I had my full refund. Though it was vexing going through the motions I was able to get my full refund. Tripmasters has a lot of good reviews prior to covid and this was monumental circumstances that no travel agency was prepared for. My advice is stay calm and polite and work through it.”
- TBTom B., Arlington, VA
“I have been with Schaefer Insurance for about 10 years. I rarely write reviews, but I recently had my passenger side view mirror hit and damaged, and the dread of calling for a claim, that was not my fault, etc, and sick knowing my car only had 2,500 miles.
I called Raul, and explained, and he immediately put me at ease.I was able to get it fixed within 3 days, no hassle, no mess. Raul acted very professional, and understanding of how this upset me. I am so happy to be a part of a local company, that I can call directly and speak to a real human being.
REAL CUSTOMER SERVICE, that is hard to find, and much appreciated!!
Thanks so much,
Tom B
Arlington, VA” - SJS J., Washington, DC
“I have been a client for a few years. I think they are great due to their responsiveness. I have five polices with them so I contact them often with questions. When I have a question I just send an email to my contact Janet. She is very quick to answer my questions or resolve my issues. I highly recommend them.
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- GGGertrude G., College Park, MD
“I’ve had nothing but great service from Schaefer. I really prefer a relationship with an insurance company where I send them a check and otherwise never have to communicate with them – no accidents, no dead cars, no stolen stuff – but this has not been my luck over the past several years.
I have had car insurance with them for several years (had to use more than once), then I added renter’s insurance (also had to use) which I’ve since switched out for homeowner’s (knock on wood, haven’t had to use yet). We’ll probably use them for life insurance when we need that. My rates are great (through Erie Insurance). They’re always friendly, helpful, and interested in getting me a good deal.
I’m disturbed by the previous reviewer’s experience. They’re family-run and most people in there are a Schaefer or married to a Schaefer, which might explain the whitewashing. I can’t speak from personal experience whether they’re racist or not, but obviously I hope that this person had one bad experience that’s not reflective of the company as a whole.”
- KJKaren J., Germantown, MD
- TSTim S., Germantown, MD
- SLSheri L., Germantown, MD
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- JGJohn G., Germantown, MD
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