Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- Great People , Great Service that are always there when in need ..Deborah M., Germantown, Maryland
“Love this Company 🙂 Been our agent for over 15 years !! Wouldn’t switch companies .. Great People , Great Service that are always there when in need .. Thank you so much for your excellent service .. Have a Happy Thanksgiving to All of You !!”
- ...great in handling all our insurance needs...Bob C., Germantown, Maryland
“We’ve been a fan of Erie Insurance for years and when we needed a new Agent turning to our friend and neighbor Pam Spahn at Schaeffer was a “no brainer”! We are certainly glad we did!! Pam has been great in handling all our insurance needs – both through Erie and Progressive.
Thanks Pam & Schaeffer Insurance! ”
- And they are always willing to answer any questions I or my spouse have.Michelle S., Germantown, Maryland
“Never had any problems with them. And they are always willing to answer any questions I or my spouse have . We have been with them over ten years and have never even thought about any other company. It’s been a pleasure working with them.”
- ...they are very knowledgeable of their services.Suzanne V., Germantown, Maryland
“Absolutely love this company. We moved to the Eastern shore of MD and continued our policies with them. They show compassion if we have a problem,they are very knowledgeable of their services. When I call it give my first name and the town I’m calling from and they instantly know who I am and always ask about the kids and their well being. I have never had a negative thought about them and I refer people to them all the time. I wish all the staff of Schaefer Insurance a very happy,safe and healthy holiday season.”
- ...I can call directly and speak to a real human being.Tom B., Arlington, VA
“I have been with Schaefer Insurance for about 10 years. I rarely write reviews, but I recently had my passenger side view mirror hit and damaged, and the dread of calling for a claim, that was not my fault, etc, and sick knowing my car only had 2,500 miles.
I called Raul, and explained, and he immediately put me at ease.I was able to get it fixed within 3 days, no hassle, no mess. Raul acted very professional, and understanding of how this upset me. I am so happy to be a part of a local company, that I can call directly and speak to a real human being.
REAL CUSTOMER SERVICE, that is hard to find, and much appreciated!!
Thanks so much,
Tom B
Arlington, VA” - From someone in the industry, I would highly recommend...David W., David Watson
“I’m in the insurance industry in South Carolina and Carolyn worked with me as we helped transition one of her clients down her to our area. She went above and beyond to make sure that their properties in her area remained covered. From someone in the industry, I would highly recommend using Carolyn to help you with your Insurance needs!”
- JKJan K., Frederick, MD
“We had a branch drop on our 2015 Camry. It totaled the car. We have Erie insurance through Schaefer Delauder and we were very pleased with the service we received and the amount we were reimbursed for our car. We have been with Delauder and Erie for over 30 years and I’ve never had any complaints.
” - JBJanet B., Germantown, MD
“On July 3, 2021, a deer ran into our Prius on Route 40. A call to Kristin Coposky at the Schaefer & Delauder Insurance Company gave us immediate results. We’d just like to thank her for #1, reducing our deductible to $300, and #2, for Erie’s partnership, or whatever you call it, with Toyota Collision in Statesville NC. Our experience with Erie, the car rental company, and with the collision company has been almost seamless. We just got the Prius back from the repair shop. It looks like a new car. So, thanks to you for your quick response when we called after the deer hit the car, and thanks to Erie for handling the rest.”
- BBBronto B., Germantown, MD
“The Erie/Schaefer & Delauder team processed my claim promptly and with customer service of the highest order. Furthermore, every single person I had contact with expressed genuine concern for my well-being. As a result, what was a very difficult time was made considerably easier because I knew they cared about me. I recommend this team without any reservation whatsoever.”
- DR
- WHWilliam H., Fredericksburg, VA